Returns and complaints policy

The following rules apply to orders placed by consumers within the European Union in the 3D GlowDrive Creations Patryk Sidor store.

1. Seller details

Seller:
3D GlowDrive Creations Patryk Sidor

Address:
82-30 Elbląg, Maurycego Beniowskiego 56

Tax Identification Number:
PL5783170027

E-mail:
3dglowdrivecreations@gmail.com

Phone:
+48 725 038 684

Returns and complaints address:
3D GlowDrive Creations Patryk Sidor
82-30 Elbląg, Maurycego Beniowskiego 56

2. Scope of application

This returns and complaints policy applies to orders placed by consumers through the 3D GlowDrive Creations Patryk Sidor online store throughout the European Union.

The returns policy is the same for all EU countries: the customer has 14 days to withdraw from the contract, and the direct cost of returning the goods is borne by the customer, unless the goods were delivered damaged or do not match the description or order.

3. Right of withdrawal

The consumer has the right to withdraw from a distance contract without giving any reason within the time limit 14 days from the date of receipt of the goods.

To exercise the right of withdrawal, you must make an unequivocal declaration:

by e-mail to the following address: 3dglowdrivecreations@gmail.com, or
using the contact form available on the store's website.

You may use the withdrawal form below, but this is not obligatory.

4. Returning the goods after withdrawal

After submitting the declaration of withdrawal from the contract, the goods must be returned immediately, no later than within the deadline 14 days from the date of submission of the declaration.

The return should be sent to the address indicated in the "Seller Details" section.
The return shipment must be accompanied by: proof of purchase.
The returned goods should be sent back together with all accessories received.
The consumer is liable for any reduction in the value of the goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5. Return costs

The direct cost of returning the goods in the event of withdrawal from the contract is borne by Client.
If the goods are delivered damaged or do not match the description or order, the shipping costs are covered. seller.
In the event of a complaint, before returning the product, please contact us by email to arrange further steps.

6. Refund of payment

In the event of effective withdrawal from the contract, the seller shall refund the payments received from the consumer in accordance with applicable regulations.

Refunds will be made after the return shipment has been received and inspected.
The Seller may withhold reimbursement until receipt of the goods or proof of their return.
Refunds will be made using the same payment method used by the consumer, unless the parties agree otherwise.

7. Complaints

Regardless of the right to withdraw from the contract, the consumer has the right to file a complaint if the goods were delivered damaged or do not comply with the description or order.

How to file a complaint?

Send a message to: 3dglowdrivecreations@gmail.com
Describe the exact reason for the complaint.
Include photos showing the problem.
If possible, please also include photos of the product mounted on the vehicle.

Response time

We will respond to complaints within the deadline 48 hours.

How to resolve a complaint

Depending on the type of case and the client's needs, we offer:

replacement of the product, or
refund.

8. Products covered by the right of withdrawal

As of the date of publication of this policy, the seller does not exclude the right to withdraw from the contract for any category of products offered in the store.

9. Withdrawal form

The form below can be copied, completed and sent by email if you wish to withdraw from the contract.

Name and surname:

Address:

Order number:

Date of order:

Date of order receipt:

Name of the returned product/goods:

Reason for return (optional):

Bank account number for refund:

Date:

Consumer signature (if the form is sent in paper form):

10. Final provisions

This policy applies to orders placed within the European Union.

In matters not regulated in this policy, the relevant provisions of law in force in the territory of the Republic of Poland and relevant provisions on consumer protection shall apply.